Digital Channels
Digital Assistant Product Owner - Mortgages
Job ID: 010480
Location: Leeds, UK, LS1 8EQ
Job type: Secondment
Salary: Career Framework - Level 6 Business Associate
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Assistant Digital Product Owner (Mortgages)
Secondment Opportunity until June 2027
Do you have experience delivering change in a mortgage environment and enjoy improving customer journeys?
We're looking for an Assistant Digital Product Owner to join our Digital Mortgages team on a secondment until June 2027. This is a great opportunity for someone with a strong background in mortgages, change delivery and/ or testing activity who wants to help shape the future of our digital mortgage journeys.
Working closely with the Digital Product Owner, you'll support the delivery of business, regulatory and customer-focused change, helping us create better experiences for customers, brokers and colleagues.
This role is based at our Bradford Head Office, with flexible hybrid working available.
About the Role
You'll help deliver change across our digital mortgage journeys, supporting business, regulatory and customer-focused initiatives from idea through to implementation. Working closely with the Digital Product Owner, you'll coordinate change activity, gather requirements, support testing, and identify opportunities to improve customer and colleague experiences.
You'll:
Deliver and support mortgage change initiatives
Gather and refine requirements, user stories and acceptance criteria
Coordinate activity across business and technology teams
Support testing, including UAT and defect management
Monitor performance and identify opportunities to improve mortgage journeys
Build strong relationships with stakeholders across the Society
About You
We're looking for someone with:
Experience working within a mortgage environment
Experience delivering or supporting change, process improvement or transformation activity
Testing experience, including UAT
Strong stakeholder management and communication skills
Good organisational, analytical and problem-solving skills
A customer-focused approach and passion for improving outcomes
About our Benefits
Everyone’s different. That’s why we offer a wide range of benefits and rewards that we think you’ll love – whatever’s important to you, and whatever stage of life you’re at. Such as…
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Our pension scheme (where you can get up to 11% from us)
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On target bonus of 7% (with the opportunity to earn up to a maximum 15%)
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Access to brilliant health benefits
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Life assurance at 6 times your salary
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25 days’ holiday (and the option to buy more)
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Cycle to work or an interest-free loan for an annual ticket
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Wellbeing resources and tools
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Retail and Leisure discounts
Learning & Development
Everyone can build a career path they love here. And that’s because we offer a wide range of programmes, opportunities and more to help you learn, grow, and develop – and reach your full potential.
These include...
- Personal Growth Toolkits - a range of materials that help you discover your strengths, identify your goals, and your next steps.
- Secondment and Stretch opportunities – helping you gain experience in different areas of our business and new ways of working.
- Learning Champion Network – opportunities to work outside of your immediate area and build new skills.
- Apprenticeships and Professional Qualifications – a range of brilliant apprenticeships and programmes available to everyone.
- REACH Diverse Leadership Programme – helping our Black, Asian and Ethnically Diverse leaders progress into senior leadership roles.
Our ways of working and flexibility
We know there’s no single right way of working that fits everyone. That’s why we’re not trying to find one. Instead, we’re doing everything we can to make sure that when we’re working flexibly, together and apart, we’re working at our best. We help our colleagues get the most out of work, and take care of themselves, wherever they’re working.
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Find out more about our Ways of WorkingOur Colleague Networks & Groups
Our Vision is to be a leading organisation that embraces diversity, champions equity, and creates an inclusive environment where all individuals regardless of their background or identity feel valued, empowered and supported.
Our Colleague Networks and Groups are designed to amplify the voices of diverse groups and provide a structured route to effect real change. They provide a safe space and use colleague feedback to support the progression of our DEI Strategy. Our eight networks and groups are:
Hear from our People
Our commitments to Community and Charity
Ever since we started back in 1864, we’ve had a clear purpose – to do some good in our communities through helping people keep their savings safe. And helping everyone have a place to call home. Today, that purpose is still a huge part of who we are. And every one of our colleagues helps that happen.
We’re committed to volunteering our time, resources, skills and knowledge – more than 50% of colleagues contribute to thousands of volunteer hours every year. And our Charitable Foundation has now donated over £9 million to charities and good causes across the country.
Read more about our commitment to charity and our communitiesSimilar Roles
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