Change & Project Management, Customer Service & Support
Change Implementation Lead
Job ID: 010274
Location: Bradford, UK, BD5 8LJ
Job type: Permanent - Full Time
Salary: Career Framework: Change & Project Management - C2
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Level 5 - Lead Associate
If you are passionate about customers, change and your own development, this could be the role for you!
About the role
In this role, you’ll be responsible for the successful implementation of change initiatives. This is an exciting and varied opportunity where no change will be the same and can range from process change to broader programmes such as digital.
You'll be the subject matter expert for implementing change initiatives across the departments within Customer Support. That includes things like creating formal documentation including business readiness plans, ensuring that change is embedded and impact assessed and requirements gathering among others.
You’ll be responsible for ensuring stakeholders within the function and across the society are fully informed and are supportive of change activities within the Customer Support Function and collaborate effectively with teams across the business when needed.
About You
You don’t necessarily need to be an expert when it comes to delivering change, we can support you with that. You will however need;
- To be organised, with proven experience of managing a dynamic workload and prioritizing
- Excellent stakeholder management skills, at all levels
- Experience of identifying and delivering improvement initiatives
- A collaborative approach
- Project experience, either leading or working on
- A good understanding of the broader Customer Support Function and its associate operations/regulatory requirements
About Our Benefits
Everyone’s different. That’s why we offer a wide range of benefits and rewards that we think you’ll love – whatever’s important to you, and whatever stage of life you’re at. Such as…
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Our pension scheme (where you can get up to 11% from us)
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On target bonus of 7% (with the opportunity to earn up to a maximum 15%)
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Access to brilliant health benefits
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Life assurance at 6 times your salary
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25 days’ holiday (and the option to buy more)
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Cycle to work or an interest-free loan for an annual ticket
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Wellbeing resources and tools
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Retail and Leisure discounts
Learning & Development
Everyone can build a career path they love here. And that’s because we offer a wide range of programmes, opportunities and more to help you learn, grow, and develop – and reach your full potential.
These include...
- Personal Growth Toolkits - a range of materials that help you discover your strengths, identify your goals, and your next steps.
- Secondment and Stretch opportunities – helping you gain experience in different areas of our business and new ways of working.
- Learning Champion Network – opportunities to work outside of your immediate area and build new skills.
- Apprenticeships and Professional Qualifications – a range of brilliant apprenticeships and programmes available to everyone.
- REACH Diverse Leadership Programme – helping our Black, Asian and Ethnically Diverse leaders progress into senior leadership roles.
Our ways of working and flexibility
We know there’s no single right way of working that fits everyone. That’s why we’re not trying to find one. Instead, we’re doing everything we can to make sure that when we’re working flexibly, together and apart, we’re working at our best. We help our colleagues get the most out of work, and take care of themselves, wherever they’re working.
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Find out more about our Ways of WorkingOur Colleague Networks & Groups
Our Vision is to be a leading organisation that embraces diversity, champions equity, and creates an inclusive environment where all individuals regardless of their background or identity feel valued, empowered and supported.
Our Colleague Networks and Groups are designed to amplify the voices of diverse groups and provide a structured route to effect real change. They provide a safe space and use colleague feedback to support the progression of our DEI Strategy. Our eight networks and groups are:
Our commitments to Community and Charity
Ever since we started back in 1864, we’ve had a clear purpose – to do some good in our communities through helping people keep their savings safe. And helping everyone have a place to call home. Today, that purpose is still a huge part of who we are. And every one of our colleagues helps that happen.
We’re committed to volunteering our time, resources, skills and knowledge – more than 50% of colleagues contribute to thousands of volunteer hours every year. And our Charitable Foundation has now donated over £9 million to charities and good causes across the country.
Read more about our commitment to charity and our communitiesSimilar Roles
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