Customer Relations Administrator

Do you put off looking for new career opportunities because the thought of an interview is a scary prospect? Does the thought of a formal interview stop you from being your best self? Do you think there must be more satisfying roles out there where you can really make a difference but are afraid to take that step?

Do you thrive in a fast-paced environment and have the ability to remain focused on quality?

We are looking for a colleague to join our team to support with a variety of Complaint Handling and Administrative tasks. This role will be key in ensuring we are meeting regulatory timescales throughout our Complaint Handling journey.

About the role

You will be supported through a dedicated training plan which will prepare you to:

• Successfully manage a variety of Complaint handling and administrative tasks through to conclusion
• Have the customer at the focus of everything you do.
• Support our customers at first contact with calls direct in to the team
• Support and guide colleagues across YBS to achieve good customer outcomes
• Escalate through the right channels if you spot a process or procedure we could improve on

Please note this role will be based at our head office in Bradford.

About you

To be successful in this role you will have:

• Experience of managing your own workload adept at prioritising and taking ownership of personal quality and efficiency targets
• Knowledge and experience of Mortgages and/or Savings accounts and how they work
• Ability and confidence to challenge and influence group processes and procedures to enable a good customer outcome
• A positive mindset and be open to change in a fast-paced environment
• Excellent attention to detail