Branch Manager

Got experience in people leadership? Ready to inspire a new team?

Well, if you’re passionate about leading and developing your own team, as well as delivering great customer service, Yorkshire Building Society is the perfect place to Help Your Career Happen as one of our Branch Managers.

About the role

As Branch Manager for our Castleford Branch, you’ll lead our customer experience motivating and inspiring your team to deliver excellent customer service, whilst also showing incredible customer service skills yourself. Leading a team of Customer Consultants, you’ll support, coach, and mentor them, as well as help them with their learning and development, so they can have quality conversations with our members.

You’ll be at the heart of our retail network and at the forefront of delivering our purpose Helping Real Life Happen for our members. And, in return, you’ll discover a place where you can Help Your Career Happen, too. That means a warm, welcoming workplace where you have all the support and opportunities you need to shape your career growth and build a working life you love.

From an operational perspective, you’ll make sure your branch works to high quality across risk, health and safety, and security standards. You’ll also optimise resources to match demand and make the best use of your teams’ time, delivering cost efficiencies wherever possible, and make sure that you’re delivering on our retail strategy. A key part of your role will also be connecting your colleagues and branch to the community you serve.

Here at Yorkshire Building Society, our branches are as unique and diverse as our people, and the communities we work in. That means no two branches are the same, each with their own characteristics and qualities that make working there special. So, here’s what the area manager had to say about our Castleford Branch

“You’ll be at the helm of a team with a wealth of combined experience who are dedicated to delivering outstanding customer experiences and outcomes, which has helped the branch to continue to be an integral part of the community for many years.”

About you

You’ll be an accomplished leader, with experience in a management or team leader role in a customer facing environment. This’ll be coupled with;

A proven record of delivering great customer service and outcomes

The ability to lead, develop and motivate colleagues

Great stakeholder management skills as you’ll be working with your Area Manager and a range of Head Office functions

Effective communication and time management

You don’t need to be an expert in financial services, while it helps, we don’t want you to be put off applying if you’re not. We want to hear from anyone who feels they have the skills and experience to deliver a great experience for our colleagues and customers.

About us

At Yorkshire Building Society we care about people not just our members, but our colleagues. And that includes you. So here, you’ll find a workplace everyone can call home, where you can bring your whole self to work and be respected for who you are. And where you’ll have everything you need to build a long and rewarding career that’s what it means to Help Your Career Happen.

Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you.

Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.

Bonus. At Yorkshire Building Society we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).

Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your Yorkshire Building Society pension.

Healthcare. Health and wellbeing are an important part of life at Yorkshire Building Society, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.

My Benefits. When you join Yorkshire Building Society you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts,

Ready to apply?

If you’re excited to start Helping Your Career Happen as our Branch Manager in Castleford, click apply now to send us your application.

Please note applications are reviewed frequently therefore this role may close prior to the advertised closing date.